FAQs

Frequently Asked Questions

Got questions? We've got answers. If you can't find what you're looking for, feel free to contact us and we'll be happy to help.

Orders

How do I place an order?
Simply browse our store, add your favourite products to your cart, and proceed to checkout. It's that easy!

Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make changes. We'll do our best to accommodate your request before the order ships.

How will I know my order was placed successfully?
You'll receive a confirmation email shortly after placing your order. If you don't see it, please check your spam folder.

Shipping

Where do you ship to?
We ship across Canada and to select international destinations. See our Shipping Policy for full details.

How long does shipping take?
Canadian orders typically arrive within 5–10 business days for standard shipping. Expedited and express options are available at checkout.

How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can also visit our Track Order page anytime.

Returns & Refunds

What is your return policy?
We want you to love your purchase. If you're not satisfied, please review our return policy or contact us within 30 days of receiving your order.

How do I start a return?
Reach out to our team via the Contact page with your order number and reason for return, and we'll guide you through the process.

Products

Are your products suitable for beginners?
Absolutely! Our range is designed for all fitness levels — from beginners just starting their journey to seasoned athletes looking to level up.

Do you restock sold-out products?
Yes, popular items are restocked regularly. If a product you love is out of stock, check back soon or contact us to be notified when it's available.

Payments

What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods available at checkout including Shop Pay.

Is my payment information secure?
Yes. Our store is secured with SSL encryption and all payments are processed through Shopify's secure payment system.